Telecoms

In the strongly regulated and unionised telecommunications industry, meeting compliance has both operational and business implications. Operators must meet tough regulatory standards, while maximising resources, reducing costs and raising customer satisfaction quickly.

Celerant Consulting has broad experience helping communications and hi-tech clients to overcome these disconnects. Our approach and results are unique. Working closely with your employees, we make improvements across the entire value chain, from service wrap innovation through device innovation and manufacture, to call centre support.

Some of the recent business challenges addressed by Celerant include:

• Implementing a global Six Sigma programme to deliver operational excellence and customer satisfaction
• Aligning outsourcer and supplier requirements to create a win-win relationship
• Building programme management capabilities and a culture of continuous improvement